LEGAL REFERENCE

Your privacy is how we build trust

We collect and protect your personal information the same way we run our lobby — with clarity and respect. This privacy policy explains what data we hold, why...

Data SafetyTransparencyYour ControlQRIS ProtectedEncrypted Flow

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What we collect and why

When you open an account, we ask for your name, email, phone number and payment details so we can verify your identity, process withdrawals and keep your account secure. We also track your login history, game activity and transaction records to detect fraud, meet regulatory requirements in supported regions, and improve your experience. We never sell your data to third parties. Your

payment information stays encrypted and separate from your gaming activity. We use cookies to remember your preferences and keep you logged in safely. If you link DANA, OVO, GoPay or QRIS, those payment partners also hold your information under their own privacy terms — we encourage you to review them too.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy questions? Reach us here

Email Support Send data requests, opt-out notices or privacy concerns to our dedicated inbox. We reply within 5 business days.

Account Settings Manage your personal details, communication preferences and data sharing choices directly inside your qiuqiu account.

Live Chat Ask about your privacy rights, data deletion requests or policy clarifications with our support team in real time.

REVIEW SIGNALS

How we earn your trust on privacy

Encryption Standard

All payment and account data travels over TLS 1.3 encryption. Your QRIS, DANA, OVO and GoPay details never touch unencrypted connections.

No Third-Party Sales

We don't broker, sell or rent your personal information to marketers, data brokers or advertisers. Period. We use it only for your account.

Regular Audits

We conduct annual privacy and security audits to verify our systems meet Indonesian data-protection expectations and supported-region requirements.

Clear Cookie Policy

Functional cookies keep you logged in. Analytics cookies help us spot bugs. You can refuse non-essential cookies in your browser settings anytime.

Data Retention Limits

We keep your account data for the duration of your membership plus 7 years for regulatory compliance. Deleted accounts are purged securely after 30 days.

Transparent Processing

This policy lists every type of data we collect, who has access to it and why. We update it whenever our practices change. No hidden fine print.

PLATFORM COMPARISON

Our privacy stance across the brand

Lobby & Sportsbook

Same privacy rules apply whether you're on our slots, live tables or sportsbook. We don't separate data by product type.

Mobile & Desktop

Whether you join from your phone or desktop, your data flows through the same encrypted channels. No difference in protection level.

Payment Partners

DANA, OVO, GoPay and QRIS integrate via secure APIs. Your payment history is logged but isolated from your game history for added privacy.

Affiliate Links

If you joined qiuqiu through a referral, we log the referrer ID but don't share your account details with that affiliate.

Marketing Emails

We send promo updates and account alerts only to the email you gave us. You can unsubscribe from marketing mail in any email footer.

Geo-Blocking & Data

We don't store IP addresses permanently. Geo-blocking checks happen in real time to verify you're in a supported region, then the IP is discarded.

Third-Party Integrations

Game providers (Pragmatic, Evolution, PG Soft) see only your player ID and bet data; they don't receive your name, email or payment method.

SERVICE CONTEXT

Privacy built into how we run

Account Verification We verify your identity once at signup using your name and phone. We don't re-verify on every login, keeping friction low without sacrificing security.

Two-Factor Option Enable SMS or email confirmation for withdrawals and password changes. Protects your account from unauthorized access, stays optional.

Session Timeouts If you're inactive for 30 minutes, you're logged out automatically. Prevents account takeover if you step away on a shared device.

Transaction Logs Every deposit, withdrawal and bet is timestamped and logged to your account history. You can review your full activity anytime.

Password Security Passwords are hashed, never stored in plain text. We enforce strong passwords at signup and encourage regular changes for maximum protection.

Data Portability Request a copy of all your personal data in standard format. We'll send it within 14 days — no fees, no questions asked.

Privacy questions answered

Your account data is deactivated immediately. We keep records for 7 years for regulatory compliance in supported regions, then delete everything securely. You can request accelerated deletion anytime.

Yes. Log into your account and visit Privacy Settings, or email our support team with your request. We'll send a complete data export within 14 business days at no cost.

Payment details are encrypted with TLS 1.3 and stored on PCI-DSS compliant servers. We never see your full card or wallet credentials — payment partners handle that securely.

Game providers see only your player ID and bet amounts. Your name, email, phone and payment method stay with us. We never sell or rent your information to marketers.

We use functional cookies to keep you logged in and analytics cookies to track bugs. Non-essential cookies can be refused in your browser settings without affecting core platform features.

We review it annually and update it whenever our data practices change. Changes take effect 30 days after posting. We'll email you if material changes affect your rights.

qiuqiu requires users to be 18 and above in supported regions. We don't knowingly collect data from anyone under 18. If we discover an underage account, we delete it immediately and remove all associated data.